It looks like I was charged for a failed transaction

In some cases, you may see a temporary charge on your bank statement after a failed payment. This is called a pre-authorization. It’s not an actual charge, but a temporary hold placed by your bank to verify the transaction.

These funds are usually released automatically within a few days, depending on your bank. If the amount doesn’t return to your account within 3–5 business days, we recommend contacting your bank directly.